A job I went to to quote for was bathroom and mods,when it came to the end I asked the customers name ,addy and postcode for quote, Helen xxxxxxxx she said,Helen xxxxxxx I repeated,noooo HELEN with a capital aitch!!! I replied boxxox with a capital b and walked off, my mate asked why I did that? I replied I haven't said my aitch's for 35 yrs and ain't gonna start now!