I appreciate it’s a 3 hour drive, however, it is also an opportunity for you to learn and resolve the issue, meaning you don’t get wasted days. The information you’ll learn will also be beneficial for other days.
I mentioned to your boss, 15 just in case more testing is needed, but towards the end of the call mentioned 6 would be sufficient.
No, it isn’t up-to us to visit you on site, you and your boss have both stated that the machine has preformed very well with other materials so it isn’t a machine fault - also, we have always stated with all customers, coming to us is the solution, this isn’t something many other manufacturers/dealers would offer. We are even offering you to visit us, for free! You can always call KREND out to site, however a sales rep won’t be able to help with machines or even application.