bloody weber !!!

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Tunna

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I've been trying for some time now to talk to someone on Weber's technical advice telephone number and so far nothing no one ever answers the bloody phone, it rings and rings and all i get is put to a receptionist whom keeps telling me to keep trying. NOT good enough !!!. So i'm now asking for your help what it is , is i've been asked to price up a job for my local miners club, which is to take down some metal fabrication from the external front wall, fix 25mm external ply boards to the studs, insulate in polystyrene and render over this. I would like to know is this the right way to do this and what to use for the render ?. I'm now going to kick my dog over the frustration of the weber tech no advice phone line and the fact England lost at rugby (again) !!!!!:RpS_cursing:.
 
Frustrating when you can't get an answer from suppliers!

depending what system you use they might ask for minimum 18mm plywood or 12mm cement particle board as a substrate.

polystyrene insulation should be fine, thickness will depend on what u value you need to achieve but probably 90mm grey will do if there is some insulation in the wall make up already. Then a base coat with mesh reinforcement, primer and top coat (k1.5mm or similar) would be the norm.

you could try Parex as they are very helpful with specifications for jobs, we deal with a guy called nick cheek at Parex.
 
Speak to runwithscissors on here, he will give you the exact way to go, I would myself think that cement board would be preferable to 25mm ply, but I am not an expert in this but there are many on here so wait a while..
 
Tunna said:
I've been trying for some time now to talk to someone on Weber's technical advice telephone number and so far nothing no one ever answers the bloody phone, it rings and rings and all i get is put to a receptionist whom keeps telling me to keep trying. NOT good enough !!!. So i'm now asking for your help what it is , is i've been asked to price up a job for my local miners club, which is to take down some metal fabrication from the external front wall, fix 25mm external ply boards to the studs, insulate in polystyrene and render over this. I would like to know is this the right way to do this and what to use for the render ?. I'm now going to kick my dog over the frustration of the weber tech no advice phone line and the fact England lost at rugby (again) !!!!!:RpS_cursing:.
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go into their web site ,that will help a bit ,but if you have never done it ,be careful mate
 
As Eco said , if you can get hold of nick thenfine, but the guys at knauf marmoreit are always there, or try Tyrone at alumasc, but Rich will be along soon , and I think marmorit is the way, give me a pm and i'll pass you their numbers on
 
Hi Tunna

I would not go putting Ply behind a polystyrene insulation, poly is a closed cell insulation and it will trap the moisture in the ply and it will warp and pop the insulation off in time.....

I would advise you get in touch with your preferred render system supplier (if that is Weber, call their reception and ask for the local rep instead... or do the same for the others mentioned above), and explain the situation and ask them to give you a formal spec for the application..... then price it up and get it done!

Knauf Aquapanel Exterior is a directly applied render carrier board, not really suitable for use with an insulated render system (usually you need to have a mechanical fixing through the insulation to the substraight and Aquapanel Exterior is not suitable - but Parex do a bonded only system that can use Aquapanel)

Another alternative, would be take the existing down, batten/stud with insulation inbetween the studs and then Aquapanel Exterior and direct render..... this would give a far stonger impact resistant finish than render to a polystyrene.....

Feel free to give me a call to discuss further (or help you with come contacts for some render suppliers details)....

Good Luck

Richard Lord
Knauf Aquapanel Exterior Specification Manager
07918766577
[email protected]
 
Hi Tunna,

I work for Weber Technical, and answer the phone all day long. If you can send me the details by e-mail to [email protected], let me know the build up and the back ground, the location. send any photos and I will reply to you ASAP
 
Twid, why dont ya introduce ya self in the newbie section so we all know who the weber dude is................im sure you'll get plenty of grief...........i mean questions.........................:RpS_thumbup:


welcome to the forum by the way..................:RpS_wink:
 
sssssssshhhhhhhh. its all about the element of suprise.....................nice one James..............yes i said james..............:rolleyes)
 
Twid said:
Hi Tunna,

I work for Weber Technical, and answer the phone all day long. If you can send me the details by e-mail to [email protected], let me know the build up and the back ground, the location. send any photos and I will reply to you ASAP
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yes why not introduce your self , sure there are loads of questions for you :RpS_wink:
 
Twid if you are Kevin whats his name the Yorkshire tech rep it is to be hopes we never meet up! I will get 25 years but it will be worth it!
 
Twid said:
Hi Tunna,

I work for Weber Technical, and answer the phone all day long. If you can send me the details by e-mail to [email protected], let me know the build up and the back ground, the location. send any photos and I will reply to you ASAP
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Welcome along Weber ,hope you stick around ,for help and advice to the many members on the forum :RpS_thumbup:
 
Weber now do a monocouche render that now goes on to insulation board (weber therm m1 ) if you have got no experience of thin coat systems but have experience doing monocouche ? Then this could be a option.
As far as thin coat systems are concerned , I use Jub as they have a distribution base in Leicester, which is not to far from you and if your a approved installer, you can go and pick it up same day, easy if you only need one tub to finish off. If your not a approved installer just do the course it only lasts a day and cost £150 which you get back as they have a installers price list and will get the stuff for cheaper anyway !
 
mnkymartin said:
Weber now do a monocouche render that now goes on to insulation board (weber therm m1 ) if you have got no experience of thin coat systems but have experience doing monocouche ? Then this could be a option.
As far as thin coat systems are concerned , I use Jub as they have a distribution base in Leicester, which is not to far from you and if your a approved installer, you can go and pick it up same day, easy if you only need one tub to finish off. If your not a approved installer just do the course it only lasts a day and cost £150 which you get back as they have a installers price list and will get the stuff for cheaper anyway !
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Weber therm buy hand is a night mare mate ,machine work it,s ok
 
Not tried it yet, but doing the course in may as they won't sell it to me without doing the course, although I always do monocouche ! Just as we'll I'm getting a machine in the next week (ritmo l) :RpS_thumbsup:
 
No already done the mono course , I will be going on the weber.therm m1 course, probably 90% the same but I have been advised by weber that its best to go on this course too, then I will be able to get hold of the stuff if need be !
 
Already gave my opinion and had my post deleted!

Lying arsoholes are Weber!

It has cost them a few thousand in materials spent elsewhere. There loss! Donating 4 tubs of equalising paint would have kept the peace but no St Gobain can't afford it.
 
I mentioned Kevin G's and what I will do to him if ever we meet up!
 
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i did a job for a large building company using weber ,i told the site agent the blokes were to set to spray ,he said push on ,they salted up ,no one blamed me ,but when Weber came down ,they said as a good will thing they would supply the paint for free
It is sad for them and their area rep that they did not give you that same help , when it was no fault of yours
 
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keithuk said:
i did a job for a large building company using weber ,i told the site agent the blokes were to set to spray ,he said push on ,they salted up ,no one blamed me ,but when Weber came down ,they said as a good will thing they would supply the paint for free
It is sad for them and their area rep that they did not give you that same help , when it was no fault of yours
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it wasn't salts it was where the first 15 bags of the pallet was a different ivory to the rest on the pallet and the next one. You could see the 1 m bands where I sprayed it. I was blamed because I coveved the the whole apex up to stop rapid drying but it was only half the apex where the first 15 bags went that went another colour.

But according to Weber cover mono up against wind drying it out fast and it will dry lighter? Well in my experience keeping water in makes it dry darker but anyway why not the whole covered area, you could see where the 1m wide bands joined.

I showed SAS and SPS photo's and both came to the conclusion this was caused by a silo running dry and refilled part way through a pallet. The customer took the reps word and other problems like he found an area where the mono had blown hollow. Thick ****! If he had listened to me it was a structural crack which had been stitched he could hear as hollow. Then there was the stress cracks on the back. My fault apparantly because I had allowed the mono to be in contact with the sill end. Expansion was provided elsewhere around the frame and the sill end but it looked tight up. I had to get a structural engineer in to look at some photo's I had took of the state of the brickwork around the windows when I had hacked off. It was bad workmanship of whoever had moved the windows around and the ill fitted windows that caused the stress crack. Would they listen?

Complete ignorance! I had a hell of a job getting that bitch and trading standards of my back! Cost me all told £1600 to get it sorted and if Weber had the decency to listen to me they would have said nothing about the cracks as it was nothing to do with them but they could have backed me up with my theory. As to the discolour it was nothing to do with covering the apex up against the breeze. I am convinced in the SAS/SPS explanation as they have had it happen to them, they spoke from experience.

I was Webers customer who had done everything to the book and the techs rep who didn't listen caused me a lot of stress and sleepness nights. You would have thought as I was the customer of theirs I would have had some back up.

Anyway I have moved on to what I believe are a better company. Webers loss.
 
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