boardfinished
Active Member
On 21st, where is it?
Have I been ripped off?
Have I been ripped off?
about right :RpS_biggrin:He might have ordered a "cantbef'ingarsed skim" ?? :-0
On 21st, where is it?
Have I been ripped off?
Typical its an 0845 number!! Will probably keep you on hold four at least 10 mins to squeeze a few more dollars out of you !! :RpS_lol:
Fair do's pal was only messing with ya :RpS_thumbsup:Hi all - The 0845 number is local rate charge the same as most businesses. We dont make money out of calls, and are happy to call anyone back if they are worried about call rates/or are low on credit. :RpS_thumbup:
Hi all - The 0845 number is local rate charge the same as most businesses. We dont make money out of calls, and are happy to call anyone back if they are worried about call rates/or are low on credit. :RpS_thumbup:
Fair do's pal was only messing with ya :RpS_thumbsup:
As you are in a charitable mood? Are there any January special offers/sales to entice us potential customers?? :RpS_thumbup:No offence taken Marshyjust thought it was a good opportunity to reassure members about the 0845 number as I think some customers do worry about what rates are applied on your bill.
Perfectly understandable I think. If anyone is concerned just email or pm us and we will call back as soon as we can (usually within a few hours)![]()
Lol nice one Marshy......:RpS_thumbsup:As you are in a charitable mood? Are there any January special offers/sales to entice us potential customers?? :RpS_thumbup:
Hi boardfinished
Apologies for any confusion mate - no rip off :RpS_thumbup:
Don't know your real name obviously (so I cant find what your specific order). I can tell you if you ordered on the 21st that's during our shutdown. The shutdown times are at the top of the 'BUY' tab in red. This notice is on our Speedskim website, and also all of our Speedskim eBay listings.
We are back in on Monday the 6th, and all orders placed during the shutdown will be despatched then. All smaller items under 1.5m which includes 600/1200/pole attachment PRO sets are ParcelForce 24. All longer parcels i.e. 600/1200/1800/pole attachment sets are sent using ParcelForce 48 'large' service.
Depending on what you ordered you should receive on either Tuesday 7th or Wednesday 8th. All orders are fully trackable and if you are out you can simply pick them up at the local Post Office. ParcelForce has been a great service so far.
Apologies that we were shut during Christmas and New Year - this has been due to the main bank holidays falling bang in the middle of each week. I think a lot of companies have done the same thing.
Customer service is incredibly important to us so if you have any concerns just give us a call or drop us a line. We can be reached on:
T: +(0)845 6000 227
E: [email protected]
or TPF private message
Customer service and technical support are available 7 days a week - (during holidays also) :RpS_thumbsup:
Hope this is all helpful mate..
Ps cheers Casplas for giving us a nudge :RpS_thumbup:
Happy New Year to all TPF members - best wishes for 2014!
Scott
As you are in a charitable mood? Are there any January special offers/sales to entice us potential customers?? :RpS_thumbup:
Ive just emailed you will you ring me in a few hours ? :RpS_laugh:
I like my Speedskim :RpS_blushing:You have been ripped off. Not because they won't send you one. But because you actually bought one
indeed,gonna use it in the morning:RpS_thumbup:Thank feck you got it..![]()