user_removed
Well-Known Member
Right, I'll try and keep this brief, I'm on my phone, so apologies in advance for any typos.
I stripped and re-rendered a big end terrace in august 2014, job complete customer happy, paid up no problem.
However, the neighbour (well say Mr Smith for the sake of it) complained throughout the job, a small piece of old render dropped onto his outhouse roof and cracked a piece of his guttering, and there was a little bit of debris on his property, he made sure we knew by telling us everyday about it, my reply was let me finish the job and I will sort any problems out before we go.
Job finished, and I replaced damaged guttering and swept the whole of his garden, now Mr smiths house was not what you'd call well kept, he was a hoarder, he had a fetish for paper and wood and what I did see of the inside of his house was boxes high to the ceiling, like the sort of stuff you'd see on channel 4, the garden was overgrown with brambles, putting it politely it was a shithole.
After completion I asked him if he was happy and all was good, "yes" he replied.
November I had had 2 emails from him complaining again, so I rung him and left a message to call me, never did, again I left it.
End of November I find a letter he has sent, hand written, explaining to me that we had cracked a load of roof tiles, caused damp, broken his guttering, blocked his guttering which had caused water to leak through his door and ruin his carpet, so I called him on the number he provided, it was a dud number.
So I called him on the original number and asked him why he hadn't called me, couldn't answer, I asked him how he knew we'd broke roof tiles his reply he'd been on the roof, it's about 60ft high so I know he hasn't, I asked him if he had any pictures of the damage we had allegedly caused, no, I asked him what he wanted me to do, he said nothing because he had fixed it all himself, I explained that me and the labourers thoroughly cleaned his property and that no tiles were broken because I checked and the scaffolder made sure no scaffolding was touching his roof, for that very reason.
I spoke to the subcontractors and they have all said the same, and one of them mentioned that Mr Smith was looking to sell his house and was going to do it up, and that he was trying it on.
I assumed this matter was closed in November, I politely apologised if we had caused any disruption but firmay believe we didn't cause any damage.
Last night, another email, his guttering is blocked and now he wants a new length, he has obviously spent time on my website as he has quoted me on stuff on there,
Whats bugging me is, we closed the matter twice, he accepted on 2 occasions that he was happy, no for a 3rd time he has come back to me, it annoys me he just doesn't ring.
My plan is too visit him and clean his downpipe, not replace, before I do anything I want his signature on a piece of paper saying he has no.problems with the way we have left things.
Obviously this guy has spent time on my site and could easily leave negative feedback, but I am getting annoyed he keeps contacting me time and time again after telling me he is happy, then changing his mind.
What your thoughts guys?
I stripped and re-rendered a big end terrace in august 2014, job complete customer happy, paid up no problem.
However, the neighbour (well say Mr Smith for the sake of it) complained throughout the job, a small piece of old render dropped onto his outhouse roof and cracked a piece of his guttering, and there was a little bit of debris on his property, he made sure we knew by telling us everyday about it, my reply was let me finish the job and I will sort any problems out before we go.
Job finished, and I replaced damaged guttering and swept the whole of his garden, now Mr smiths house was not what you'd call well kept, he was a hoarder, he had a fetish for paper and wood and what I did see of the inside of his house was boxes high to the ceiling, like the sort of stuff you'd see on channel 4, the garden was overgrown with brambles, putting it politely it was a shithole.
After completion I asked him if he was happy and all was good, "yes" he replied.
November I had had 2 emails from him complaining again, so I rung him and left a message to call me, never did, again I left it.
End of November I find a letter he has sent, hand written, explaining to me that we had cracked a load of roof tiles, caused damp, broken his guttering, blocked his guttering which had caused water to leak through his door and ruin his carpet, so I called him on the number he provided, it was a dud number.
So I called him on the original number and asked him why he hadn't called me, couldn't answer, I asked him how he knew we'd broke roof tiles his reply he'd been on the roof, it's about 60ft high so I know he hasn't, I asked him if he had any pictures of the damage we had allegedly caused, no, I asked him what he wanted me to do, he said nothing because he had fixed it all himself, I explained that me and the labourers thoroughly cleaned his property and that no tiles were broken because I checked and the scaffolder made sure no scaffolding was touching his roof, for that very reason.
I spoke to the subcontractors and they have all said the same, and one of them mentioned that Mr Smith was looking to sell his house and was going to do it up, and that he was trying it on.
I assumed this matter was closed in November, I politely apologised if we had caused any disruption but firmay believe we didn't cause any damage.
Last night, another email, his guttering is blocked and now he wants a new length, he has obviously spent time on my website as he has quoted me on stuff on there,
Whats bugging me is, we closed the matter twice, he accepted on 2 occasions that he was happy, no for a 3rd time he has come back to me, it annoys me he just doesn't ring.
My plan is too visit him and clean his downpipe, not replace, before I do anything I want his signature on a piece of paper saying he has no.problems with the way we have left things.
Obviously this guy has spent time on my site and could easily leave negative feedback, but I am getting annoyed he keeps contacting me time and time again after telling me he is happy, then changing his mind.
What your thoughts guys?