Checkatrade etc are businesses to them the tradesmen are their customers as long as they sell leads or their services I don't think they are that arsed about the standards of the work carried out, personally if I needs a trade I'd go by friends reccomendations too many cowboys about these days...
I think we would be able to give better advice if yo were to post some pictures of yourself Helen. Its always easier to give advice when you have an image of who you are trying to help.
Tbh I'd rather phone someone texting is a right bloody effort with my fat digits, if I do send the odd text I always end with a couple of kisses to make them moist
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