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casplas

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Would like to thank Ryan on his quick service and turn around , my 16 inch nela had started splitting were the metals are glued, i only phoned him yesterday and the old ones gone new one delivered , 10/10 for service top job Ryan take a bow:RpS_thumbsup:
 
Once again mate, sorry about the issue. The new NELA's have been improved and this wont happen again - Thanks for posting the above :RpS_thumbup:
 
casplas said:
it might be with others ,but mine was like new other than coming apart , it started bending wrong way with build up of fat underneath middle bit of metal , ended up unusable
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Oh I believe you,but I know a guy who would pull a snow plough apart,picking stuff up with the toe of the trowel against the rivets, I see lots of "spreads" doing this and I'm always glad it's not my trowel..
 
johniosaif said:
Oh I believe you,but I know a guy who would pull a snow plough apart,picking stuff up with the toe of the trowel against the rivets, I see lots of "spreads" doing this and I'm always glad it's not my trowel..
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I have seen this myself before ,but in my mind if you look after your tools they will look after you, I still have my first ever Marshalltown extralite 25+years and still usable, tyzack before that but snapped tang on it and it became a floor scraper lol
 
johniosaif said:
Is any of it due to rough usage?
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no. just came apart. only slightly on the sides but i see what you mean why only the toe. no idea. dont use it as a scoop though. just final trowel.


thanks @Plasterers1StopShop :RpS_thumbup: do you want to pick the old one up? the courier, i mean , not you personally. i'll have a look at the new site before i phone you cos i want a midget flexi anyway and see what else there is.
 
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casplas said:
Would like to thank Ryan on his quick service and turn around , my 16 inch nela had started splitting were the metals are glued, i only phoned him yesterday and the old ones gone new one delivered , 10/10 for service top job Ryan take a bow:RpS_thumbsup:
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I couldnt agree more I received equally good service, will deffo use again:RpS_thumbsup:
 
KevRM said:
could just be poorly made
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apparently they have had a bad batch (using a glue that wasn't upto scratch) nearly all of them 16 inch trowels ,it starts like you have popped a rivet but grows because of fat, plaster and grime that gets underneath, in turn this forces trowel to turn wrong way, I can understand why there not riveted (would bend at every rivet). Nice trowels to work with to be honest but not been funny or big headed but after years of plastering I could use just about anything and get a decent finish or at least passable after some of the standards I've seen in last couple of months on sites
 
Yes Mate we have everything in stock now, website should be going up very soon as well.

If you give me a call on 01242 236699 I can let you know prices and del costs etc
 
Few quick prices:

Blue grit: £15.75 + VAT

Catnic 2.4m Galv Bead (50 items per box): £30.00 + VAT

Catnic 3m Galv Bead (50 items per box): £40.00 + VAT

Catnic Scrim: £2.20 + VAT
 
Plasterers1StopShop said:
If they were poorly made, as a company we wouldn't have them in our range and have our name on it.
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well, from the posting previous to yours Casplas's saying "had a bad batch (using a glue that wasn't upto scratch) nearly all of them 16 inch trowel" , I rest my case
 
KevRM said:
well, from the posting previous to yours Casplas's saying "had a bad batch (using a glue that wasn't upto scratch) nearly all of them 16 inch trowel" , I rest my case
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It wasn't the glue I believe, it was the process of cleaning/degreasing the metal before the glue was applied - the bloke who was doing it wasn't doing his job right (everything that wasn't right got traced back to him) got sacked and the process is done by a machine now afaik.
 
I still use the prototype Nela that I trialled for 1stop when they first came out, done a lot of metres with it and it seems as good as ever...and I'm very heavy handed , I've got the touch of an angry rhino :confused:
 
We've had a couple de-laminate as well but were replaced straight away direct to where we were working. :RpS_thumbup:
 
KevRM said:
you should be given the trowels for free until they can get them made properly IMO even if that means one trowel every week
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Kev, I'm unsure what your gripe or problem is with us but you seem to target NELA even on Facebook. Those who have had problems have had their products replaced FOC. We have been honest the whole time about the issues and told everyone exactly what is happening. All replacements or new trowels from last week are a completely new batch.

The Trowles have not been poorly made at all, it was simple teething errors which has not cost anyone any money at all!
The issue is with someone who lost his job - Resolved! A new glue has now been used which will eliminate even that problem!

Im sure in the past you have had a job fail or go wrong, that wouldn't mean your work is poor. Sometimes things happen.

As a company we pride ourselves on quality and customer service. We will continue to do so, if there are problems we will not deny it or hide away. We will deal with it.

Ryan
 
Plasterers1StopShop said:
Kev, I'm unsure what your gripe or problem is with us but you seem to target NELA even on Facebook. Those who have had problems have had their products replaced FOC. We have been honest the whole time about the issues and told everyone exactly what is happening. All replacements or new trowels from last week are a completely new batch.

The Trowles have not been poorly made at all, it was simple teething errors which has not cost anyone any money at all!
The issue is with someone who lost his job - Resolved! A new glue has now been used which will eliminate even that problem!

Im sure in the past you have had a job fail or go wrong, that wouldn't mean your work is poor. Sometimes things happen.

As a company we pride ourselves on quality and customer service. We will continue to do so, if there are problems we will not deny it or hide away. We will deal with it.

Ryan
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I'm sure the issue is or will be corrected but my opinion stays the same, just as everyone complained about uni-finish not working and wanted compensation, it can't be one rule for one company and one for another you should be able to take the compliments as well as the criticism and not take it to heart as a direct attack on you personaly
 
Slightly different to be fair mate.

Uni didn't work at all. The NELA does and is very popular. It is only a small batch that had issues. Over 4000 sold less than 30 returns....
 
KevRM said:
I'm sure the issue is or will be corrected but my opinion stays the same, just as everyone complained about uni-finish not working and wanted compensation, it can't be one rule for one company and one for another you should be able to take the compliments as well as the criticism and not take it to heart as a direct attack on you personaly
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the company has done wonders for the lads on the forum myself included! Ryan is a top bloke does make the trowels himself ?well not unless hes a german !get of his back and go and moan some other company victor meldrew plastering !
 
I have always found Ryan will do his best to help out if someone is not happy ,but some ,you just can,t do enough for
 
Bagrat said:
the company has done wonders for the lads on the forum myself included! Ryan is a top bloke does make the trowels himself ?well not unless hes a german !get of his back and go and moan some other company victor meldrew plastering !
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did you not read what I posted, where or when exactly was I getting on his back ? where did I mention that he made the trowels ?
 
Bagrat said:
the company has done wonders for the lads on the forum myself included! Ryan is a top bloke does make the trowels himself ?well not unless hes a german !get of his back and go and moan some other company victor meldrew plastering !
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Too right.. :RpS_thumbup:

Kev, I've got a book for you..

41u2XZR9nqL._SS500_.jpg
 
KevRM said:
did you not read what I posted, where or when exactly was I getting on his back ? where did I mention that he made the trowels ?
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first of all your moaning indicates hes at fault for the making!Secondly your on his back for your negative comments about the trowels!when clearly the general consensus on the forum is these nela trowels are a breath of fresh ! Now go and moan at someone else !
 
Bagrat said:
first of all your moaning indicates hes at fault for the making!Secondly your on his back for your negative comments about the trowels!when clearly the general consensus on the forum is these nela trowels are a breath of fresh ! Now go and moan at someone else !
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AIR lol
 
Bagrat said:
first of all your moaning indicates hes at fault for the making!Secondly your on his back for your negative comments about the trowels!when clearly the general consensus on the forum is these nela trowels are a breath of fresh ! Now go and moan at someone else !
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so what you are saying is, no one is allowed in your opinion to have an opinion and voice it ? even though a percentage of the items in question actually failed ? I'm sure i must have missed that part of the forum rules of conduct when i read them

Ryan @Plasterers1StopShop My comments in now way were aimed at you personally or your company I do hope this clears that issue up
 
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